Archive | Analysis

Defensive Design and Critical Transitions

In much the same way that special teams can quickly improve a football team, defensive design can make a big difference by taking control of decisive, transitional moments. I’ve heard it said that to have a better overall listening experience in your home stereo, it’s important to focus & spend your money in those areas […]

App or Mobile Web?


Granted, my perception right now has a great deal to do with working at one of the premier mobile web companies in the space, but for me, it’s no contest – I think that mobile web is where companies should be investing their money. Not every phone will have or can even download your app, […]

Who’s Really the Customer?


Who’s the customer for Google’s products – before you answer, take a moment to think how much you’re paying right now for Email Spreadsheets* Calendaring Phone Calls Not really much at all, thanks to Google, and just a few of its many products. So if you’re not the customer, then who is? Why does Google […]

Organizing and Targeting Web Content


Whenever I work with clients on revising their web sites, and the conversation goes to the reorganization of their content, I’m struck by the disparity of focus. A Typical Breakdown Many clients exclusively focus on reorganizing their sites around internal company divisions. However the company flow chart is structured, that’s pretty much how the web […]

Agency Work as Long-Term Farming

Farm on the edge of Chesapeake Bay by eutrophication&hypoxia, on Flickr

Will Shipley wrote a great piece drawing parallels between farming vs. mining approach to running a software company. Farming is long, slow, labor-intensive, and expensive work, with little immediate reward. Mining requires a one-time stripping & razing of the land to pull everything of worth from it, and move on. The issue he points to […]